Frequently Asked Questions

How do I get started on

If you’re learning a language, navigate to the homepage and begin the registration by clicking the “Sign Up” button. If you’re interested in becoming a tutor, click on the “Be a Tutor” button at the top of the homepage.

Do I have to download any software?

Nope! is completely web-based. As long as you have an internet connection, you’ll be able to start a tutoring session.

How do I buy tutoring minutes?

Log in to your student account. Click the PayPal button located in the upper right corner. This will open up a new window where you can type in the desired number of tutoring minutes you would like to purchase (note that the minimum amount available for purchase is 30 minutes). Click “Purchase”. The next page will prompt you to sign in to your PayPal account to purchase the minutes. If you do not have a PayPal account, you can either sign up from this page or “Pay as a guest”.

How much does cost?

To begin, you must purchase at least 30 minutes, which is approximately $10.00 USD.

What is a session?

At, a session refers to one half hour block of time.

Who are the tutors?

Our exclusive team of tutors is comprised of handpicked individuals who have an interest and desire to either teach their native language to others or help language learners practice their conversational skills. We require a rigorous screening process before any prospective tutor is allowed to teach a student.

What if I don’t like my tutor?

Once a session has begun, a student can withdraw or close out of the session within two minutes without losing any paid minutes.

How do I report inappropriate tutor behavior?

Inappropriate behavior is considered a serious breach of’s code of conduct. Please submit a full explanation of the inappropriate behavior or language to

Do I need to have a PayPal account to be able to use

Technically, no. But you’ll make things a lot easier on yourself by having one! Because connects tutors and students from all over the world, PayPal is one of the best online services for transferring currencies. PayPal is also very secure and easy to use. However, you can opt to “Pay as a guest” when purchasing minutes if you prefer to not set up an account.

How do I test my microphone and speakers?

Once your tutoring session begins, you can click on the wrench icon in the tutoring window to test your microphone and speakers.

Do I need to have video chat software to use

Nope! Your tutoring session is entirely web-based and incredibly secure, so you can be tutored at ease knowing that our built-in video chat technology will do the hard stuff.

What if the tutor doesn’t show up?

Your tutoring minutes will never be used if your tutor doesn’t show up. If this becomes a reoccurring problem with the same tutor, please email and we will look into the issue.

What do I do if I lost my username and/or password?

Please email with your name

Do the minutes I purchase expire?

No. Never. Nada.

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